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General terms


 

GENERAL TERMS AND CONDITIONS OF NOY TRAVEL LTD

   SUBJECT MATTER AND DEFINITIONS

 

1. These General Terms and Conditions regulate the sale of tourist services and the provision of tourist services to group or individual traveling tourists by NOY TRAVEL Ltd., BULSTAT: 148125819, with registered office and address of management: Varna, Macedonia 83, apt. 7, License for registration as a  Tour Operator PKK-01-005988 dated 07.12.2007, website: www.noy.travel.

2. For the sake of brevity, in the General Terms and Conditions NOY TRAVEL Ltd. will be called "Tour Operator", and users of travel services - "Tourist" or "Consumer". Tourist services ("Services") include search for reservations, hotel accommodation, cruises, holidays, excursions, events, airline tickets.

3. By using the Services, the Consumer guarantees that he has reached 18 years of age and is capable of concluding a contract for tourist services. NOY TRAVEL Ltd. is not responsible in case of use of the Services by a person who does not meet the age restrictions and those for legal capacity.

4. Upon registration, the Consumer fills in the required fields in the registration form. The Consumer undertakes to provide accurate, complete and up-to-date data. He is responsible for all actions performed through his account using the username and password for access. The Consumer undertakes to immediately notify NOY TRAVEL Ltd. in case of improper access or likelihood of such.

 

PUBLIC OFFER

 

1. The Tour Operator directly or through its travel agents provides the traveler with pre-contractual information about the travel services and package trips offered by him. This information is available on the Tour Operator's website and / or in the brochures, catalogs and other information materials distributed by him.

2. The Tour Operator is bound by the information provided under the previous point until the announced places for registration are exhausted or until the occurrence of other conditions explicitly provided in the offer and may change it only if in the Contract for tourist services the parties have agreed. The changes will be reflected on the website of the Tour Operator.

 

RESERVATIONS AND REGISTRATION

 

1. The Consumer can make a reservation through the website of NOY TRAVEL Ltd., in the offices of the Tour Operator, at his authorized Travel Agents, by phone, e-mail.

2. The reservation is considered confirmed by the Tour Operator when concluding a contract with the Tourist.

3. The Consumer is obliged to declare to the Tour Operator before concluding a contract with him, if the tourist services will be used by persons with disabilities or limited mobility, as well as by persons in need of special medical care.

4. In case the Tourist has specific needs or requirements beyond the scope of the offered tourist services in terms of food, accommodation, mode of movement, etc., he must present them before concluding the travel contract. The Tour Operator considers whether he can engage with their implementation or not.

5. In case the Tourist has not fulfilled his obligation under the previous items 3 and 4 of this section, the Tour Operator has the right to refuse to comply with the undeclared facts and circumstances and not to take them into account in the performance of the contract.

6. The Consumer who made the reservation declares and guarantees to the Tour Operator that all other persons entered in the contract agree with its terms, that they are familiar with and accept these GTC and guarantees on its own behalf and on behalf of other persons involved in the trip, the payment of the contract price.

7. The Consumer, who has made a reservation on behalf of several people, declares and guarantees to the Tour Operator the accuracy of personal data provided to the Tour Operator to all Tourists traveling with him, including but not limited to the age of minors at the end of the trip, writing their names in Bulgarian and Latin on ID card / passport, etc., bearing full responsibility for incorrect information and undertakes to indemnify the Tourist and the Operator registered by him for damages due to incorrect data provided.

 

PRICES, TERM AND METHOD OF PAYMENT

 

1. The total price of the trip is in Bulgarian levs with VAT included and includes the price of the services explicitly indicated in the respective tourist service.

2. Price, announced in foreign currency, shall be paid in BGN at the exchange rate of the BNB on the day of payment.

3. The payment can be made electronically by debit or credit card, by bank transfer to the account of NOY TRAVEL Ltd., in cash in compliance with the restrictions of the Law on Restriction of Payments. We accept payments with Visa, Visa Electron, MasterCard or Maestro cards. When choosing this payment method, a payment page of our servicing bank opens, where you enter your card details. To protect you from misuse of payments with your Visa or MasterCard, we apply the best practices recommended by international card organizations:

Security when entering and transferring card data is provided by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

4. All bank fees for transfers made, including for conversion or for receiving transfers in foreign currency, are at the expense of the Consumer.

5. All terms of payment, price terms, conditions of cancellations, promotions are described in the Agreement concluded between the Consumer and NOY TRAVEL Ltd.

6. The promotional prices announced by the Tour Operator are valid only for the specific tourist service, reservation and / or travel period and under the conditions specified in the offer.

7. In the case of last minute bookings, the total price of the services is due on the day of concluding the contract.

 

CONDITIONS FOR PURCHASING AIR TICKETS

 

1. The price of the purchased plane ticket is due and paid in full within 24 hours after its confirmation by the Tour Operator.

2. With regard to the plane ticket issued in his name, the Tourist is considered bound by the specific conditions of use, penalties for changing the name, date, flight, etc. of the respective airlines.

3. In case of refusal to travel with an issued air ticket, the Tour Operator does not refund any amounts paid by the Tourist for the ticket, regardless of the period in which the refusal is made.

 

DOCUMENTS

 

1. Documents accompanying and securing the trip are the tourist voucher, travel tickets and insurance policy handed over to the Tourist by a representative of the Tour Operator, and if the contract is concluded through a travel agent these documents should be provided by his representative.

2. For the trip the Tourist needs an ID card or a passport with a validity period of not less than 6 months as of the date of return from the trip. The Tourist is responsible for providing the Tour Operator with the necessary  valid documents.

3. The Tour Operator provides to the Tourist, in writing or in another appropriate way, information about the medical, sanitary and health requirements in the Tourist destination for the period of travel and stay.

 

AMENDMENT AND TERMINATION OF THE CONTRACT BY THE TOURIST

 

1. Amendments to the contract at the initiative of the Consumer are possible upon payment of the conditions and fees for cancellations provided in the contract.

2. The Consumer has the right to terminate the contract for tourist services before the start of the tourist services with a written notice to NOY TRAVEL Ltd., in which case the Tour Operator deducts from the payments made for the tourist services the amounts stipulated in the contract and refunds to the Tourist within 14 days the rest of the paid amounts.

3. In case the Consumer terminates his vacation / excursion / hotel accommodation / cruise during their duration and at his own request, all additional costs, including transportation, are at his expense. In this case, there can be no claim for a refund of part of the value of the entered services.

 

INSURANCE

 

1. The Tour Operator has concluded an insurance contract under Article 97 of the TA for liability insurance of the Tour Operator, policy № 13062110000998 from 30.08.2021. The certificate of the concluded contract is provided to the User before concluding the contract for tourist services, but not later than 7 days before the start of the trip.

2. The Tour Operator has concluded an insurance contract and offers the Tourist the conclusion of insurance "Medical expenses in case of illness and accident" for trips outside the country / included in the price of the trip or against additional payment when selling plane tickets, hotel accommodation, etc./. The Tourist may not take out such insurance if he presents to the Tour Operator a valid policy for concluded long-term insurance "Medical expenses in case of illness and accidents", the period of validity of which covers the period of the contract with the Tour Operator. The responsibility for the provision of medical services lies entirely with the insurance company.

3. The Tour Operator offers to the Tourist against additional payment the conclusion of a travel cancellation insurance, covering the costs for cancellation of the trip by the Tourist according to the conditions of the respective insurer. The value of the insurance premium is between 2.5% and 5% of the total contract price. The insurance is concluded on the day of concluding the contract.

 

RIGHTS AND OBLIGATIONS OF THE PARTIES

 

1. The Tour Operator undertakes:

1.1. To provide the Tourist with all paid by him tourist services included in the Contract.

1.2. to provide the Tourist with compulsory insurance "Medical expenses in case of illness and accident" for trips abroad under the standard conditions of the insurance companies with which he has concluded contracts, providing the Tourist with the original of the insurance policy before the trip.

1.3 to provide the Tourist in a timely manner, before the start of the tourist services, the necessary documents for the use of tourist services under the contract, such as receipts, vouchers, tickets and others, as well as information about scheduled departure times and, where applicable - information about the ultimate deadline for registration for boarding the vehicle, as well as for the scheduled hours of intermediate stops, transport connections and arrival.

2. The Tour Operator has the right:

2.1. to change the price of the tourist services under the conditions of the current legislation, the current GTC and the contract for tourist services.

2.2. to insignificantly change the terms of the contract for tourist services in accordance with current legislation and current GTC.

2.3. To keep the deposit paid by the Tourist, considering that the latter has given up the trip, in case the Tourist does not pay the rest of the price of the trip within the terms agreed in the contract for tourist services.

3. The Tourist is obliged:

3.1. to pay in full the total price under the contract for tourist services.

3.2. to provide the necessary personal documents / identity card, passport, visa, etc./, formed in accordance with the laws of the visited country.

3.3. / if he is a minor / to possess and present an original and a copy of a notarized declaration by his legal representatives for consent of the minor tourist to travel on the specific specified in the declaration tourist program for the respective period and which person takes responsibility for it, passport, ID card and a copy of the birth certificate. In case the minor Tourist travels accompanied by one of his parents, he must have and present to the border authorities a notarized consent from the other parent.

3.4. to comply with the legislation of the visited country .

3.5.to notify in writing to the Tour Operator of any established discrepancy in the course of the implementation of the tourist services.

4. The Consumer has the right:

4.1. to receive the full range of tourist services included in the contract concluded with the Tour Operator.

4.2. of insurance "Medical expenses in case of illness and accident of the tourist"; on behalf and at the expense of a licensed insurer when traveling abroad.

4.3. to receive preliminary information about the destinations of the trip, the route of the trip, the start and end date of the trip, the number of nights included in the total price, the type of vehicles used, dates and approximate departure and return times, location and categories of the accommodation places, meals included in the total price, excursions and visits included in the total price, whether the tourist will be part of a group and the approximate number of people in the group, the language in which the services will be provided and whether the trip is suitable for the needs of tourists and persons with reduced mobility, total cost of the tourist services, indicated in Bulgarian levs, and the method of payment, the required minimum number of participants for the trip and the deadline for termination of the contract if the minimum number is not collected, general information about passport and visa requirements, including approximate deadlines for obtaining visas, and information on the health requirements of the country chosen for the trip, cancellation conditions and information on taking out a travel cancellation insurance;

4.4. to seek assistance in case of difficulty or to file a complaint in case of established discrepancy in the course of the implementation of the tourist services.

RESPONSIBILITY

 

1. The Tour Operator is fully responsible for the implementation of the tourist services included in the contract for tourist services.

2. In case of non-compliance with the tourist services, the Tour Operator undertakes to indemnify the Tourist for the direct and proven damages suffered as a result of the non-compliance in an amount not exceeding the total price paid by the Tourist under the contract.

3. The Tour Operator is not responsible for cancellation, delay or amendment of the terms of the contract for tourist services that are not due to its conduct, namely:

- delays in air flights or bus services due to complicated road conditions, due to technical and meteorological reasons / fogs, storms, heavy snowfalls, torrential rains, etc./, as well as in case of change of the schedule by the carrier / airline or bus company /, airports.

- loss of or damage to luggage during the journey, cancellation or interruption of the trip by the Consumer for personal reasons.

- non-appearance / delay of the User for any reasons at the specified place and time for departure / continuation of the trip.

- refusal of the respective consular departments to issue a visa to the User.

- refusal of the border or customs services to allow the User to leave the Republic of Bulgaria, respectively entry into the territory of the country for any reason, including but not limited to lack of required documents and offenses.

4. The Tour Operator shall not be liable for discrepancies in the tourist services due to:

a) the traveler;

b) the third party, not related to the provision of the tourist services included in the contract, and in insurmountable and extraordinary circumstances, which cannot be foreseen or avoided by the Tour Operator or its contractors in good faith performance of their obligations.

6. The Tour Operator is not responsible for tourist services purchased independently by the Tourist from other providers and not included in the Contract for tourist services.

COMPLAINTS

 

1. The Tourist is obliged to inform without any unreasonable delay the Tour Operator by phone +359 52 694 494 or by e-mail: info@noytravel-bg.com any discrepancy found by him in the implementation of a tourist service, setting out the specific circumstances of the case with view of taking timely and appropriate measures and assistance in resolving the problem.

2. The Tourist should submit his complaint to the provider of the service and / or to the representative / contractor of the Tour Operator and if the discrepancy is not eliminated, to draw up and sign a bilateral / tripartite protocol to establish its type and nature.

3. In case the discrepancy is not eliminated by the end of the tourist services, the Consumer should renew his complaint in writing to the Tour Operator / Travel Agent within 7 days after the end of the trip.

4. The Tour Operator is obliged to respond in writing to the complaint of the User within 30 days of its deposit.

5. Discrepancies in the implementation of tourist services, which are not declared by the User at the time of providing the relevant services, but are reported to the Tour Operator for the first time after the end of the trip, will not be considered by the Tour Operator.